For customers and system integrators that would like assistance in the up-front planning and preparation of their implementation effort, OpenFLEX Professional Services offers the Project Scoping and Initiation Service. This service helps customers clarify project scope and complexity, define resource requirements, understand cost and timeline considerations, and establish a realistic and achievable plan by which to direct the implementation effort. In addition, the service focuses on the establishment of a sound project infrastructure including essential components such as the implementation methodology, project standards, development and production environment configurations, and quality control.

For customers and system integrators that would like assistance in the architecture and design phase of their implementation effort, OpenFLEX Professional Services offers the Solution Architecture Design Service. This service helps customers transition from the business analysis and requirements to the architecture and design phase to make best use of InsBack/InsFront products; apply OpenFLEX Implementation Process (VIP) methodology and best practices to the architecture and design effort; and, define a sound, flexible, and scalable solution architecture that satisfies the customer's functional and systems requirements. This service entails all aspects of the EAI/BPM/B2B/RTA integration architecture that will support the OpenFLEX implementation.

OpenFLEX Professional Services offers the Performance Tuning and Sizing Service to ensure customers realize optimal performance from their implementation of InsBack/InsFront products. It is offered to customers both in production and pre-production situations. During pre-production, the service helps to avoid surprises in the performance of the newly developed system. During post-production, the service is extended to assist in diagnosing problems associated with a system that is not performing up to the expectations of the customer. This service helps the customer and system integrator to define performance requirements, identify existing and potential bottlenecks, re-configure InsBack/InsFront and other hardware and software components to achieve the desired performance.

For customers and system integrators that would like assistance in the preparing their systems to support continuous operations, OpenFLEX Professional Services offers the Platform High Availability Service. This service helps customers and partners identify points of failure, determine redundancy requirements to minimize the impact of component breakdowns, and proactively monitor the operation of the system to detect problems. By evaluating the current platform and hardware and software components, systems workloads and policies, OpenFLEX consultants analyze risk and recommend strategies, policies, and actions that reduce downtime. Our approach is based on developing and implementing a strategy for reliability, recoverability and continuous operation of our leading integration server platform.

For customers and system integrators that would like assistance in ensuring that their InsBack/InsFront solution is production-ready, OpenFLEX Professional Services offers the Production Readiness Assessment Service. Through this service OpenFLEX consultants reduce customer risk by working with the implementation team and completing the production readiness checklists. The consultants suggest fail over and recovery strategies, identify the risks associated with the existing plan, and provide solutions for a successful cutover. Leveraging their prior experience, OpenFLEX consultants assist and train customer personnel on managing the InsBack/InsFront solution, assist in choosing system monitoring tools, and outline resource requirements to monitor and manage the production environment.

The InsBack/InsFront Analyzer product provides the ability to monitor business processes in real time. This tool is extremely useful when decisions on aggregated data need to be made, when data lives in a distributed environment, when process performance needs to be monitored or adjusted, or if other process-related questions are asked or actions taken. Through the Business Process Analysis Service, OpenFLEX consultants assist in identifying the types of questions to be asked through Analyzer, help develop appropriate queries, provide support in the display of the results, and define actions to be taken when appropriate business conditions are detected through Analyzer.

Data transformation is often one of the most complex and time-consuming aspects of integrating disparate applications. Differing storage formats and record constructs have to be translated into a format that receiving applications can interpret and effectively process. OpenFLEX Professional Service offers the Data Transformation Service to help customers map the data being transferred between application sources and targets. Through their experience with the robust data transformation tools that InsBack/InsFront provides, OpenFLEX consultants can assist customers and partners in managing very complicated data transformation in a short period of time.

To ensure successful implementation of InsBack/InsFront projects by customers and partners, OpenFLEX Professional Services offers independent reviews at specified project milestones to ensure that the work completed meets the technical quality standards before moving on to subsequent phases of the implementation. These reviews, typically performed by a OpenFLEX consulting architect, are conducted in accordance with OpenFLEX 's best practices and quality standards with the ultimate objective of helping the project teams achieve complete implementation success.