Our goal is to deliver on the promise of OpenFLEX solutions. Our highly trained and experienced product implementation and support engineers are available to assist you in your successful implementation and deployment, and in the ongoing support of your solution. OpenFLEX offers customer support in multiple packages to ensure proper fit with your production environment.

OpenFLEX 's Expert Level provides full access to our network of technical support professionals, with guaranteed response times, regular incident report summaries and support of multiple customer contacts. Enterprise Level is our premium level of support, adding a number of key support features for your mission-critical application integration support needs.

	Contact E-mail Telephone (toll free) Number of contacts 2   (7.5k each additional) 4   (7.5k each additional)  Deliverables Web access Incident reports Quarterly account reviews Onsite Optional Assigned Engineer Dedicated engineer Optional Software updates 7x24 access (Priority 1)  Target Response Time (hours) Priority 1 2 1 Priority 2 4 2 Priority 3 8 4 Priority 4 Next business day Next business day

For more information about OpenFLEX customer support programs, please contact us at supportinfo@OpenFLEX .com. If you have questions about your software shipment or licenses, please send your inquiry to contactadmin@OpenFLEX .com. For all technical questions, please have your authorized contacts open a case via our technical support web site, http://help.OpenFLEX .com.