Expert support is intended for medium-size to large organizations, VARs, ISPs, and system integrators. Expert Support provides an effective communication base between customer experts and OpenFLEX support engineers, leveraging knowledge and expertise on both sides of the relationship. This support program allows for unlimited incidents and includes regular technical bulletins on OpenFLEX products and quarterly incident closure summary reports.

Summary of Program Features

• Unlimited incidents
  
• Two (2) authorized customer contacts
  
• Software service pack
  
• Incident closure reports
  

Expertise
OpenFLEX support engineers have solid experience and knowledge in:

• Java, C++ based application development
• Insurance business operations
  
• OpenFLEX design concepts and methodology
  
• Distributed computing
  
• Relational database concepts
  

Contact Options
This program includes two authorized customer contacts.
Expert Support customers can get technical support by email or telephone.

Hours
OpenFLEX 's Expert support program has the following business hours:

• Telephone support is available Monday through Friday, 8 a.m. to 9 p.m. EST
  

Response Time
Accelerated response times apply:

• Priority 1: 2 hours
  
• Priority 2: 4 business hours
  
• Priority 3: 8 business hours
  
• Priority 4: One business day
  

More Information
For more information about OpenFLEX customer support programs, please contact us at supportinfo@OpenFLEX .com. If you have questions about your software shipment or licenses, please send your inquiry to contactadmin@OpenFLEX .com. For all technical questions, please have your authorized contacts open a case via our technical support web site, http://help.OpenFLEX .com.